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Frequently Asked Questions

Q: Is it safe to order online?
We are 100% committed to protecting your security and privacy, we have made every effort to ensure that our transaction process is safe and that your personal information is secure.

We do not hold sensitive payment details about our customers. When you input you card details, during shopping, the card processor retains all the information about your card and only issues BabyBuzz with a unique token identifier. This token then allows us to process the cost of your order against your card. It also allows us to issue refunds or process, for example, backorder charges. We do not have access to your complete card details.
Q: Tell me about shipping.
We understand how important shipping is once you click "buy now", thats why we have the following policies:

Next day dispatch

All orders are usually dispatched from our warehouse within 24 hours of payment received. If an order is placed on the weekend or public holiday, please note dispatch will be the next working day.

Delivery times will depend on you location, but usually arrive in 1-5 working days.

Commercial Addresses Preferred

We require a signature for our deliveries and hence we prefer commercial addresses where there is someone present all day to receive the goods.

Redelivery Fee

Whilst we can deliver to both residential and commercial addresses, we recommend that you have your goods delivered to a commercial address.

Unfortunately we cannot give specific time of day delivery times.

Tracking

We use tracking numbers for all shipments. If you would like to track your shipment, simply email us to request your tracking number and link.
Q: I need to return an item for refund or exchange. What do I do?
As long as the item is not fitted or used we're happy to receive it back for a refund or exchange:
  • Goods can be returned within 30 days of purchase.
  • Goods must be in original packaging and packed to prevent damage during transit.
  • Goods must not be fitted or used.
  • Please email us to advise why you would like to return the item and your full bank details.
  • We will provide you with a return courier label to attach to the parcel.

All returns need to be sent to:

BabyBuzz
52 Anvil Rd
Silverdale 0932

Postage is non-refundable.

What happens next?
  • Upon receipt of goods, we will inspect to make sure goods are in brand new, sellable condition.
  • If we determine goods are unused, we will refund your bank account (less the cost of postage).
  • We will email to confirm when refund has been processed.
Q: I wish to return an item under warranty.
All goods purchased from BabyBuzz are covered by a full 12 month warranty and, generally speaking, warranties cover manufacturing faults and defects including poor workmanship. If you feel that your purchase has developed a fault then please contact us before returning any goods - we may be able to solve your problem without you incurring any postage costs.

Warranty Policy

This policy does not affect your statutory rights.
  • BabyBuzz does not warrant against failure or damage due to misuse such as, but not limited to incorrect installation, poor maintenance, abuse or neglect, using the product for something other than its intended purpose, alteration of the product unless expressly permitted in writing by BabyBuzz.
  • BabyBuzz does not cover general wear and tear on tyres, inner tubes, seats, fabric etc.
  • All strollers should be regularly maintained, failure to do so will void the warranty.
  • Corrosion and/or deterioration caused by material fatigue defined as the natural breakdown of materials that occurs after extended use will not be covered under warranty.
  • Warranty is non transferrable and applies to the original purchaser only.
  • Proof of purchase is required with all potential warranty claims.
  • Any item that is repaired or replaced under warranty will be covered by a period equal to the remaining warranty period of the original part.
  • BabyBuzz is only limited to the repair or replacement of the defective product and the product's return to the purchaser. The purchaser whom is making the claim is responsible for the cost of sending the product(s) to BabyBuzz, and any cost in removal, refitting and/or readjusting of the product.
  • Costs incurred as a result of loss of use, as well as labour charges for part replacement or changeovers are not covered.
  • If near the end of a given warranty period and a repair/replacement is not possible BabyBuzz reserve the right to offer.
    • a. An alternative of equal or greater value (colour may vary) or
    • b. A Partial refund proportional to the remaining life of the product.
  • Always install, repair and use your product in strict compliance with the product's instructions. Failure to do so might damage the products and cause a serious accident.
Q: My purchase was damaged/broken when received.
We do everything in our power to ensure that your goods arrive in perfect condition, but if there is a problem with damaged goods, please contact us so that we can help you as quickly as possible.

Please email us your order reference along with pictures of damages to ensure the speediest reply from our team.
  • You must notify us within 7 days of receipt.
  • Goods must be in original packaging.
  • Goods must not be fitted or used.
  • Please include tracking number (on courier ticket).

What happens next?
  • We will contact our courier to lodge a claim for the damages and arrange return freight of the item.
  • Once item has been shipped back to us, we will courier you a replacement for the damaged order.

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FULL WARRANTY

On all products

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On any orders over $100