Frequently Asked Questions
|Q: Is it safe to order online?|
|We are 100% committed to protecting your security and privacy, we have made every effort to ensure that our transaction process is safe and that your personal information is secure.
We do not hold sensitive payment details about our customers. When you input you card details, during shopping, the card processor retains all the information about your card and only issues BabyBuzz with a unique token identifier. This token then allows us to process the cost of your order against your card. It also allows us to issue refunds or process, for example, backorder charges. We do not have access to your complete card details.
|Q: Tell me about shipping.|
|We understand how important shipping is once you click "buy now", thats why we have the following policies:
Next day dispatch
All orders are usually dispatched from our warehouse within 24 hours of payment received. If an order is placed on the weekend or public holiday, please note dispatch will be the next working day.
Delivery times will depend on you location, but usually arrive in 1-5 working days.
Commercial Addresses Preferred
We require a signature for our deliveries and hence we prefer commercial addresses where there is someone present all day to receive the goods.
Whilst we can deliver to both residential and commercial addresses, we recommend that you have your goods delivered to a commercial address.
Unfortunately we cannot give specific time of day delivery times.
We use tracking numbers for all shipments. If you would like to track your shipment, simply email us to request your tracking number and link.
|Q: I need to return an item for refund or exchange. What do I do?|
|As long as the item is not fitted or used we're happy to receive it back for a refund or exchange:
All returns need to be sent to:
52 Anvil Rd
Postage is non-refundable.
What happens next?
|Q: I wish to return an item under warranty.|
|All goods purchased from BabyBuzz are covered by a full 12 month warranty and, generally speaking, warranties cover manufacturing faults and defects including poor workmanship. If you feel that your purchase has developed a fault then please contact us before returning any goods - we may be able to solve your problem without you incurring any postage costs.
This policy does not affect your statutory rights.
|Q: My purchase was damaged/broken when received.|
|We do everything in our power to ensure that your goods arrive in perfect condition, but if there is a problem with damaged goods, please contact us so that we can help you as quickly as possible.
Please email us your order reference along with pictures of damages to ensure the speediest reply from our team.
What happens next?